Judith Ripka - Customer Service Request

Privacy Policy

This privacy policy sets out how Pranda North America, Inc uses and protects any information that you give when you use this website.

Pranda North America, Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Pranda North America, Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect the following information:

  • name
  • address
  • contact information including email address
  • product information

Terms and Conditions

This website is intended to be used for the evaluation of products to deem if appropriate replacement or repair is available.  We will respond with 2-3 business days.


Registered Trademark Clause
QVC® is a registered trademark of ER Marks, Inc.


Affiliation Clause
QVC®  is not affiliated with the manufacturer or website creator.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.